Frequently Asked Questions
Everything you need to know about crafting artisanal cheese at home.
How should I store my cheese cultures and rennet?
To maintain maximum potency, cheese cultures and rennet should be stored in the freezer or refrigerator as specified on the packaging. Most dry cultures are best kept frozen, while liquid rennet should always be refrigerated but never frozen.
What is your return policy on perishable items?
Due to the sensitive nature of food-grade ingredients, we cannot accept returns on cultures, enzymes, or coagulants. However, hardware and equipment can be returned within 30 days if they are in unused, original condition.
How long will it take for my order to arrive?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days. We offer expedited shipping options if you need your supplies sooner.
Do you ship internationally?
Yes, we ship our cheesemaking supplies worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Can I use grocery store milk for cheesemaking?
Yes, most store-bought milk works well for cheesemaking as long as it is not 'Ultra-Pasteurized' (UP). High-temperature processing prevents the milk from forming a firm curd. Always look for 'Pasteurized' or 'Low-Temperature Pasteurized' labels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal and Apple Pay for a secure and seamless checkout experience.